Exploding Samsung phones can be exchanged in Canada

| September 10, 2016 in National News

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Samsung is working with Health Canada following reports of their phones exploding.

On September 2, the new Galaxy Note 7 was recalled by Samsung because some phones exploded and caught fire.

The explosions have been caused by a battery cell issue.

Health Canada and Samsung will begin a joint effort to expedite a Canadian recall of the phone.

Customers who have a Galaxy Note 7 can replace their current phone with a new device under the terms of the Canadian Product Exchange.

To register to have your Samsung exchanged, click here.

There are three models of the phone being recalled:

While there have only been a small number of reported explosions, Samsung has decided it’s better to be safe than sorry.

"Samsung holds safety and consumer satisfaction as a top priority," said Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada.

"While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns."  

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