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One bank is changing how they offer customer support.
TD Bank Group is the first bank in the world to offer customer service through Facebook Messenger. The bank made the announcement on Tuesday morning.
"We are excited to be able to extend our ability to engage with our customers in a convenient and timely way through Messenger. More than 16 million Canadians use Facebook every day, so it is an important communication platform for us to make a more personal, human connection with our customers," said Theresa McLaughlin, incoming Chief Marketing Officer, TD Bank Group.
Customers now can open up the messenger app and search for TD. Conversations with TD service representatives can take place between 6:00 a.m. and 11:00 p.m., seven days a week.
TD Canada Trust is the first bank in Canada to offer customer service 17 hours a day, seven days a week, through a North American Social Customer Service team on Twitter and Facebook.
"More than 700 million people use Messenger to stay connected to the people and now, businesses, they care about. We're pleased that TD Bank Group is leading the way in the Financial Services sector, delivering their customers the best way to communicate quickly, conveniently and within context…all inside one of their favourite apps," said Jordan Banks, Managing Director, Facebook Canada.
During the digital conversation TD will not ask you to provide personal information, or login information, keeping all personal information safe.
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