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The new Rogers Communications customer service centre in Kelowna has opened – virtually.
Over 100 staff have already been hired and trained online.
Rogers said the centre will ultimately bring 350 new jobs to the city by 2021.
But the new staff will be working from home until the COVID-19 crisis abates and the Landmark 4 centre can be safely opened.
“When we first announced our plan to open this new customer solution centre, none of us could have imagined we would be opening virtually, but we could not be more excited to welcome our new team from across the Okanagan region,” said Rick Sellers, president of BC for Rogers.
“Today marks an important step in our plan to deliver the best possible experience to our customers while strengthening our commitment to Kelowna with hundreds of new jobs.”
The centre will be able to handle around a million customer interactions a year, Rogers said.
“The opening of the virtual customer solution centre demonstrates the adaptability of businesses like Rogers,” said Minister of Jobs Michelle Mungall.
“The centre will bring many benefits to people in the region, including the creation of good, family supporting jobs that will provide a welcomed boost to the local economy.”
The opening also celebrated the new Downie Wenjack Legacy Space located inside the Kelowna Customer Solution Centre.
The meeting space is designed by First Nations artists from the Okanagan and is dedicated to raising awareness and understanding of First nations art, history and culture with teams, customers and community members.
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