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Nearly a week after shutting down stores across Western Canada because of a cybersecurity breach, London Drugs has begun reopening locations across the country.
As of Sunday afternoon, the sole location to reopen in the BC Interior is the store in Kelowna, with several stores open in the Lower Mainland.
Photo Credit: Google Maps
“London Drugs is gradually reopening core services in stores across Western Canada, taking the time with each store to ensure systems are working and ready to serve customers,” wrote the Canadian company in a statement on Saturday.
“We ask for patience as we work with each store to ensure it is operating fully to meet the needs of our customers and therefore we will not be communicating which stores are opening and when.”
The company added that not all the services are open in the stores, but instead of waiting for the time-consuming process to be completed with all systems, the core services are available such as:
- London Drugs pharmacists are on-site at all store locations to assist with emergency prescriptions and other urgent care.
- Canada Post locations within stores are accessible.
- The Insurance Services Call Centre is open and helping customers with insurance needs.
The statement also added that there is no evidence any customer databases have been compromised, including pharmacy patients and their rewards programs.
If a breach of personal information is found as the investigation continues, the company will notify affected individuals according to privacy laws.
“We are pleased to announce that we are gradually reopening stores in a secure, safe and orderly manner to take care of our customer’s needs,” said Clint Mahlman, president and COO.
“We are grateful for the patience and support of our customers and suppliers as we work to bring all services and systems at our stores back to full operation following this cybersecurity incident.”
The full list of stores currently open can be found online at this link.
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